Frequently Asked Questions
How do I care for and maintain my jewelry?
Use mild soap, warm water, and a soft brush. Avoid harsh chemicals and remove jewelry before swimming or working out. Store pieces in a dry pouch or jewelry box to prevent scratches or tarnish.
What is moissanite, and how does it compare to a diamond?
Moissanite is a lab-created gemstone with brilliant fire and high durability (9.25 Mohs). It looks very similar to a diamond, is more affordable, and is an eco-friendly choice.
Do you offer resizing if I order the wrong ring size?
Yes—contact us within the return period and we’ll assist with one complimentary resize or help arrange an exchange for the correct size.
Are your materials ethically and sustainably sourced?
We use conflict-free stones, lab-grown moissanite, and recycled precious metals whenever possible. Ethical sourcing and sustainability are core to New York Jewelry.
What is your return and exchange policy?
Custom and personalized pieces are final sale. For eligible items, reach out to us to start a return or exchange and we’ll guide you through the steps.
Do you ship internationally, and how long does it take?
Yes, we ship worldwide. Processing usually takes a few days. Delivery times vary by destination; you’ll receive tracking by email once your order ships. International duties/taxes may apply.